Privacy Policy

At QSL Ltd (Tenamor) we take care to protect the privacy of customers and users of this website ("site"). This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us, whether you are a visitor to the site or a customer who subscribes to our services.

Who we are

In this privacy policy, the terms "we", "our" and "us" are used to refer to QSL Ltd.

Where we got your information

We collect and store the personal information that you submit through the site or by corresponding with us by phone, email or otherwise. This includes information that you provide when you register to use our site or subscribe to any of our services. The information you give us may include your name, postal address, email address, telephone number, details of any comments you provide to us, payment information and any documents you may upload containing your personal information. We may also collect and process records of any correspondence and communications with us and telephone calls may also be recorded.

We also collect and store the following information regarding each of your visits to our site:

• Technical information, including the Internet Protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
• Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time), products and / or services you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), and methods used to browse away from the page.

What we need and why we need it

We may use information we hold about you in the following ways:

• To carry out our obligations arising from any agreements entered into between you and us and to provide you with the information, products and services that you request from us;
• To notify you about changes to any of our services;
• To communicate with you to gain feedback on our products or services in order to improve them;
• To ensure that content from our site is presented in the most effective manner for you and for your computer;
• To provide you with information about other services we offer that are similar to those that you have already purchased or enquired about.

Information we collect about you and how we use this information:

• To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• To improve our site to ensure that content is presented in the most effective manner for you and for your computer or mobile device;
• As part of our efforts to keep our site safe and secure; and to make suggestions and recommendations to you about services that may interest you.

Our legal basis for using your information

To allow us to perform our contract with you: When you purchase services from us, a contract between you and us will have been entered into. In order for us to fulfil our obligations under such contract, we will need to collect and process your personal information, including payment information. Failure to provide the requisite personal information on sign-up and payment information on entering into the contract or objecting to this type of processing / exercising your deletion rights will mean that we cannot provide our services to you.

We rely on our legitimate interests as a data controller to process the personal information that you provide to us on feedback forms and to process personal information that we collect from you when you use our site. It is in our legitimate interests as a business to process the above information in order to administer our site, to ensure that content from our site is presented to you effectively and securely, and to provide occasional promotional offers.

The legal basis for which we process personal data obtained for inclusion in Tenamor is Article 6(1)(f) GDPR – Legitimate Interests.

Marketing

You can ask us to stop sending marketing emails and / or notifications to you at any time by logging into your account on our website and checking or unchecking relevant boxes, or by clicking the opt-out links on any marketing message sent to you. By choosing to opt out of certain communications Eg tender alerts you accept that you may not be made aware of relevant new business opportunities.

Your payment information

If you purchase our monthly subscription plan with auto-renewal  your payment information (such as credit or debit card details) and other information that we need to process your payment will be collected and stored by us and / or the payment processors with which we work.

We use your payment information to charge the applicable sum to your payment card and renew your purchase, in order to provide the services that you have subscribed to (including any add-ons, such as credits, that you may request) and to perform the contract between you and us.

How long we hold your data

With the exception of auto-renewal monthly subscriptions, we do not retain your payment information. Where you have purchased an auto-renewal monthly subscription, our payment processors will retain your payment information and store it until you cancel your auto-renewal subscription. If you cancel your auto-renewal subscription, we will delete your payment information as soon as possible once your last payment is processed.

We will only hold your information for as long as it is required for the purposes for which it was obtained. There may be instances where we keep your personal information for longer periods for legal and regulatory purposes, such as to comply with our audit or revenue reporting obligations.

Disclosure of Your Information

We won’t share your information with third parties other than with our payment processors for the purposes of processing your payment.

We may disclose your personal information to any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have established procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.

Cookies

You can set your browser to refuse all or some browser cookies. If you disable or refuse cookies, please note that some parts of the Tenamor website may become inaccessible or not function properly.

For more information on how we use cookies, please see our Cookies Policy.